This so calle. I can only find the TV socket. You need a small spanner to remove this. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin. Hi, Iv just received my new broadband. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. I am so sorry to hear that you seem to be missing a wall socket in the home. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. on 22-10-2022 20:58. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. Options. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There’s even no BT wall socket. Broadband deals. It probably goes into another room in the house. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I just moved into a new apartment, and bought a broadband from virgin media. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I have also checked outside and there is no box either on my property or on my boundary wall. . VM BB TV Landline. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Ethernet is ideal & recommended, reliable wireless is fine. . Browse Virgin Media Virgin Media Community. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. 19 minutes ago. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Push the white cable with the black label into the Hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media Quickstart set up. Subscribe to RSS Feed; Mark Topic as New;. We have tried plugging it into the only box we found it would fit but no luck. Security matters. Home Phone. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I'm currently renovating my living room, including the electrics. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. I have only got one rectangular shaped white socket (Shown. Got my virgin media self install kit but I don't have a virgin socket. Getting Connected with Virgin Media is easy when you have a wall socket. Manage Your Account. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Account - Cable. Manage Your Account. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. So, a 50 minute broadband, TV and phone. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. VM BB TV Landline. Account - Mobile. I’m annoyed because I actually had a virgin sales person in my house. 0. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. I tried calling for an installation but couldn’t get. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I don't see a virgin media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Has anybody ripped thes out and not disturbed the internet phone. The phone number doesn't connect you. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Explain what needs to be done and book an engineer visit. Account - Mobile. on 01-12-2022 11:22. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Placed an order and the lady said we were eligible for quick start self installation. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Push the red label end of the white cable, into the wall socket. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. These do not work. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Bits and bytes. com on 15-02-2022 10:03. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. on 05-12-2022 15:05. Forum Team Options. on 23-10-2022 13:36. The only wall boxes are old NTL boxes with TV and FM connections. The website is not even remotely helpful with this issue. Give the pre-installs team a call on 0800 052 1734. Socket should be on the underside. I'm very sorry you don't have the wall socket. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Phone. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Plug the cables into the Hub. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Options. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 24-03-2021 05:06 PM. If you have been given a Quickstart pack,. We have a virgin media wall socket with an ethernet port in the wall but no round cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Either way. My Virgin Media App. I was never asked if I had a wall box. He could see the set up I already had. TV on the go. Everything is converted to specialised triple screened coaxial cable. 0 Kudos Reply. We can certainly look to get an engineer booked in for you. Account - Mobile. Incidentally the phone socket is redundant if not in use and can be safely removed. Turn on your TV and get connected. We can certainly get an engineer visit booked for you to come and install. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. ^Martin. Then push the connector VM have provided over the screw thread. Some properties do not have a wall socket, only a cable. Stream from Virgin Media. Step 3 - Label the box – a letter came with the. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. charleykate10. Stream from Virgin Media. Security matters. Broadband and TV deals. Account - Mobile. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I am trying to set up our wifi. Its a flat £25 charge to move the connection points and rebalance power levels. We have the quickstart pack but sadly cannot get broadband set up and working. The box and cables may have been removed by the previous occupiers. Whichever is the most suitable. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. If you're not a customer, and you're looking to check if we supply your address, you can check here. Hi Virgin Media, I'm also having the exact same problem. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Look for an omnibox on the outside of your property and try and trace the cable. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Broadband. 1 ACCEPTED SOLUTION. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Options. Virgin Media: TiVo® service. But I. Cihank617. However, there is no Virgin Media Wall socket in my house. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. thanks - 5353271. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. a week ago. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Virgin Media Wall Socket. Not all properties have a socket. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Browse Virgin Media Virgin Media Community. Disappointing but not unexpected. Learn more. The NTL cable termination box is outside. If you do not have a Virgin Media wall socket or cable, one will need to be installed. i opted for the self install, however on inspection we - 5180915. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). Options. Stay safe online. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. The technician visited a. Re: No wall socket. Virgin Media; My Virgin Media; Shop;. I don't have a virgin media wall socket and this is stressing me out. I wanted to check with people on here before trying to get an engineer in, just. on 15-11-2022 18:53. Home Phone. There must have been a previous installation or you would not have been offered a self install. on 05-04-2023 09:20. I have been given other details for the account such as the account number/area code and. That is a rooftop aerial outlet for Freeview TV. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. You only need to go into modem mode for a few minutes while you run the tests. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I recently applied and received the delivery for a virgin package of tv broadband. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. there is brown box outside but the cables are not coming in . Tudor. That looks like a Sky dish cable. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. My Virgin Media App. There should be a screw F socket on the bottom where the cable is now just pushed onto. All forum topics; Previous topic; Next topic; 2. Joining in Options. 1 ACCEPTED SOLUTION. . Don’t plug the power cable into a plug socket yet. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. 3 minutes ago. Or wait here a day or two for a VM Mod to pick this up. Plug the cables into the Hub. It probably goes into another room in the house. I only found an openreach mastersocket 5c in the flat. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Chatter and natter. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Get the Hub ready by connecting the wires. Plug the cables into the hub. I’m annoyed as I have been sent the DIY set up box and I. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I don't work for Virgin Media. Wall socket issue in QuickStart, set up and connections Friday; Top. See full list on itblogpros. The hub got delivered on time as promised. . Stay safe online. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. You will only have been sent a QuickStart pack if the premises previously had VM. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hey Juanr, thank you for. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. 283; 37; 57; stabilo00. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. How do I book one? - 5404317. 0. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. The top “capped” one is marked FM & has been disused since cable went digital. I'm a Very Insightful Person, I'm here to share. There is a long wire and plastic boxes. Browse Virgin Media Virgin Media Community. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. how can we go about changing our self install to. Hi , Welcome to our Community Forums and thanks for your post. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Legend Options. I ordered a broadband only package because it said I could self install the kit. Manage Your Account. Tudor. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 0 Kudos Reply. No virgin wall socket in my house. Check service status. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. My Virgin Media App. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. We would like to show you a description here but the site won’t allow us. Tudor. It is actually a VM box but a very old one, even though it was still in use just over a month ago. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Or you may be quicker than average! You won’t be involved the whole time. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Manage Your Account. No, the ethernet cable is for a wired device if you have one. Plug the cables into the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM don't send out the quick start kit unless there has previously been a VM connection in that property. The Openreach sockets do not work for Virgin Media. Wow. Manage Your Account. Account - Cable. Internet connectivity is one of the most. Stream from Virgin Media. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. You should be able to do it on a call to CS. We're here to help. The new cables from your Quick Start kit will be push fit. Sign in . I have looked everywhere but can't seem to find one. Virgin Media don’t do any Fibre connections to inside the house. The block box on second picture is an amplifier for terrestrial TV. Phone. VM BB TV Landline. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. You don't need a wall socket, as long as you have a live cable to connect the HUB to. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. I don't work for Virgin Media. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Vonage 2nd line. RedTomato said: I removed my Virgin cable about a month ago. Security matters. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Jan 14, 2022. Forum; Apps. Unscrew the white cable with the black collar. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Choose the best spot for your wifi hub. Browse Virgin Media Virgin Media Community. Push fit the VM-supplied lead onto the socket. TV box - 15 mins. Tudor. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. There is another virgin media wall box but it only has what looks like an old DSL/phone line. We're here to help. Browse Virgin Media Virgin Media Community. . Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Stream from Virgin Media. Virgin Media: TiVo® service. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Live TV uses co-ax cables. I have tried to contact vm but I don’t have a landline number so they w. Browse Virgin Media Virgin Media Community. Thanks23/04/17 - 06:45 #6. Stay safe online. Check service status. Options. Manage Your Account. Call the pre-installation and delivery team on 0800 052 1734. There is a cable coming from outside into my - 5368947. Browse Virgin Media Virgin Media Community. on 28-10-2022 17:29. I am so sorry to hear that you seem to be missing a wall socket in the home. I think there’s something missing to the Virgin Media wall socket in my flat. log into hub3 - 192. - 5250024 Options. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos Reply. on 01-02-2023 14:26. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Options. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Connect the Hub’s power cable with the blue tab. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. however as you still get a line from the wall socket there's a chance the migration has not completed yet. If your not a virgin media customer then nothing. How do I book an engineer to come out - 5345632. . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. QuickStart, set up and connections. Can you help me please. Sign in . 11-11-2022 12:53 - edited 11-11-2022 12:58. James-30 wrote: ». I don't work for Virgin Media. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Account - Cable. I would get virgin to do it. The large Eurobell wall box is where you would connect. 0 Kudos Reply. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. I'm due to have Virgin Media installed next weekend with both TV & broadband services. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Mobile Your Account. Manage Your Account. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. . those who understand binary and those. Post. Explain what needs to be done and book an engineer visit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. But I have no Virgin Media Wall socket in my house. No vm wall socket. My Virgin Media App. Joining in Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. You can also check for a loose cable as not all properties have a socket. When im connected via lan from MB to Router i get 900mb to 1000mb.